Person‑centred care starts with listening.
A good care plan captures what matters to the older person, their goals, preferences, and priorities.
Good care delivery brings that plan to life, every day.
The care plan holds the older person's voice. The care puts that voice into action. The care review keeps the plan alive.
That's how care stays personal, respectful, and truly person‑led.
Are we simply updating a document or are we asking what has changed in that person's life?